Returns & Exchanges

Due to the perishable nature of our fresh pasta and artisanal sauces, we are unable to accept physical returns, but we are committed to ensuring you enjoy every meal with our 100% satisfaction guarantee.

Return Process

• 1.
  Inspect Your Delivery

  Please check your Nonna Tonda box upon arrival to ensure all fresh ingredients and recipe cards are present and in perfect condition.

• 2.
  Document Issues

  If your order is damaged, incorrect, or missing items, please take a clear photograph of the products and the delivery label.

• 3.
  Contact Support

  Email our team at [email protected] within 24 hours of delivery with your order number and any supporting photos of the issue.

• 4.
  Resolution

  Our team will review your claim and issue a full refund or apply a credit to your next subscription box for any unsatisfactory items.