Frequently Asked Questions

Everything you need to know about our fresh, handmade pasta deliveries.

How is the pasta kept fresh during delivery?

We use specialized chilled packaging and insulated liners to ensure your fresh pasta and sauces remain at a safe, refrigerated temperature until they reach your doorstep.

Can I skip a week or pause my subscription?

Yes, flexibility is key. You can skip a delivery, pause, or cancel your subscription at any time through your account dashboard before your weekly cutoff date.

Are your ingredients sourced sustainably?

Absolutely. We pride ourselves on using the finest seasonal ingredients, sourcing high-quality flour from Italy and local produce from trusted farmers.

How long does the pasta stay fresh once delivered?

Our fresh pasta and sauces are designed to be enjoyed within 3 days of delivery. Each pack comes with a 'use by' date and specific storage instructions.

Do you offer gluten-free or vegan options?

We currently offer a rotating menu that frequently includes vegetarian options. While we are working on gluten-free recipes, please check each week's menu for specific allergen information.

What should I do if my delivery is delayed?

While we strive for perfection, delays can happen. If your box doesn't arrive within our delivery window, please contact our customer support team immediately for a resolution.